Guest & Patient Services Training Supervisor

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Tuition Reimbursement

Parental Leave

Wellness programs

Retirement Programs

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas is seeking a Guest & Patient Services Training Supervisor to promote exemplary patient care, safety and service across our hospitals and clinics.

You will design training programs, create materials, lead new-employee orientation, coach staff, and maintain training records; you’ll collaborate with department leadership to meet service goals.

Qualifications

• High School Diploma or GED required.
• 2 years of supervisory experience required.
• Incumbent must obtain CPR certification within 90 days of employment; CPR certification must be current for duration of employment.

Responsibilities

• Designs and delivers training programs for Guest & Patient Services staff.
• Produces training materials and individual learning plans; updates programs as needed.
• Conducts new-employee orientation sessions and provides performance feedback.
• Directs training delivery and maintains training records across departments.
• Coordinates projects using appropriate software and reports.
• Builds relationships with staff and provides coaching and disciplinary support as needed.

Skills

Supervisory experience

Customer service orientation

Education

High School Diploma or GED

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

As a Guest & Patient Services Training Supervisor, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education: High School Diploma or GED
• Experience: 2 years of supervisory experience
• Licenses and Certifications: Incumbent must obtain CPR certification within 90 days of employment. CPR certification must be current for duration of employment within 90 Days

JOB DUTIES

• Works with department Manager to facilitate departmental needs assessment and designs training programs that align with departmental learning objectives using adult learning principles and best practices. Inspiring commitment and team building to motivate staff on the service goals of the UT Southwestern hospitals and clinics.
• Produce training materials and individual learning plans for department employees. Amends and revises programs as necessary, in order to adapt to changes occurring in the work environment.
• Conducts departmental orientation sessions for all new Guest & Patient Services employees, provides performance feedback and ensures that all new employees have the skills and training needed to perform their job.
• Works with department Manager to solve specific training problems, in addition conducts training appraisals at regular intervals. Directs and supervises the delivery of training and development programs. Maintains training record keeping.
• Completes and coordinates projects and reports which require use of computer software applications.
• Builds solid working relationships with all Guest Services employees. Responsible for coaching, counseling and formal discipline of all Guest Services employees as it relates to training.
• Responsible for updating all department resources that are accessible via department SharePoint site.
• Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Manager.
• Demonstrates attention to detail, demonstrates accuracy and thoroughness, follows policies and procedures, responds to management direction and arrives to work, meetings and appointments on time.
• Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
• Functions in all guest service locations, rotates with supervisory and leadership staff to provide weekend and holiday coverage or at any time as needed.
• Maintains patient confidentiality in accordance with University and departmental policy.
• Performs other duties as assigned.

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.