Guest Operations Crew Member (Former Crew Members)

Space Center Houston; Houston (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Space Center Houston seeks temporary Guest Operations Crew Members to enhance guest experiences during Spring Break and Summer. Responsibilities include engaging guests, providing information, and ensuring a welcoming environment. Ideal candidates will possess strong customer service skills and a passion for space exploration.

Qualifications

• Minimum age for employment is 17.
• Ability to work a varied schedule, including weekdays and weekends.
• Ability to stand for extended periods and climb/descend stairs.

Responsibilities

• Engage guests through pleasant greetings and provide exceptional guest service.
• Educate guests about current NASA programs and the history of human space flight.
• Assist in the proper flow of guests entering the Center.

Skills

Customer service experience

Interpersonal skills

Communication skills

Teamwork

Presentation skills

Job description

Guest Operations Crew Member (Former Crew Members)

Houston, TX 77058, USA Req #371

Tuesday, May 20, 2025

Space Center Houston is a space exploration learning destination dedicated to revealing how science and humanity power space exploration through meaningful, moving experiences about people and the courage, innovation, and teamwork they use to expand the boundaries of what's possible. We inspire guests of all ages to connect with the significance of space exploration as incredible feats of human spaceflight continue to bring joy and wonder to the world. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center and a Smithsonian affiliate.

This application is for former Space Center Houston employees only. We are seeking temporary Guest Operations Crew Members to fill various roles during Spring Break/Moon 2 Mars (March 9-22) and the Summer (May-August). Positions may include greeter, ticket sellers, guest experience support, and guest engagement roles. All Guest Operations Crew Members are responsible for providing inspiring educational experiences and exceptional guest service to visitors. Responsibilities and qualifications are listed below:

POSITION RESPONSIBILITIES

• Engage guests through pleasant greetings and by providing exceptional guest service. Assist guests with directions, information, and general assistance. Respond to guest questions and requests in a professional and courteous manner.
• Certain duties may include selling tickets and memberships and/or operating simulator experiences.
• Assist in the proper flow of guests entering the Center and through theaters and exhibits.
• Educate guests about current NASA programs and the history of human space flight.
• Work as part of a team to ensure the efficient operation of the department.
• Maintain a safe, clean, and inviting environment for guests visiting the Center.
• Perform other duties as assigned.

POSITION QUALIFICATIONS

• Customer service experience preferred.
• Ability to adhere to all safety standards, service values, and operating procedures.
• An enthusiastic and outgoing personality with strong interpersonal and communication skills. A genuine desire and willingness to provide an excellent guest experience and proactively engage guests.
• The ability to work well as part of a team.
• Certain positions may require strong presentation skills with the ability to communicate clearly and effectively to guests.
• Some positions may require the ability to accurately handle cash and process credit cards.
• Ability to move quickly through crowded spaces to assist guests and respond to emergency situations as needed.
• Must be available to work a varied schedule, including weekdays and weekends. A minimum of 4 days of availability is required.
• Willingness to work in various locations and weather conditions, indoors and outdoors.
• Ability to stand for extended periods and climb/descend stairs.
• Minimum age for employment is 17.

Space Center Houston is an equal opportunity employer. We promote a culture of respect, inclusivity, and collaboration.