Guest & Member Care Specialist - Work from Home or In the Omaha Office - Full Time

Talentify.io; United States; Remote; Full time

Job summary

Talentify.io is seeking a full-time customer service representative to assist clients, manage inquiries, and document interactions. The ideal candidate will exhibit strong communication skills and professionalism. This position offers remote work options and comprehensive benefits, making it a great opportunity in the hospitality sector.

Benefits

Comprehensive medical, dental, and vision insurance

401K plan available

Employee discounts at Omni properties

Qualifications

• Proficient in Microsoft products including Excel, Word, and Teams.
• Strong verbal and written communication skills in English.
• Ability to perform basic math calculations.

Responsibilities

• Serve as primary point of contact for customer inquiries.
• Document customer interactions accurately and timely.
• Assist with reservations and daily hotel operations.

Skills

Communication

Customer Service

Problem-Solving

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Employer Industry: Hospitality

Why consider this job opportunity:
- Hourly wage of $17.75
- Work from home or in the Omaha office
- Comprehensive medical, dental, and vision insurance
- 401K plan available
- Full-time position with paid training
- Employee discounts at Omni properties and more

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customer inquiries, effectively resolving issues from start to finish
- Maintain a courteous and professional attitude while assisting customers and colleagues
- Operate telecommunication and computer systems to manage inquiries via phone, email, and online claims
- Document customer interactions accurately, ensuring timely responses within 24 hours
- Assist with reservations, upgrades, and essential daily tasks related to hotel operations

What is Required (Qualifications):
- High School diploma required
- Proficient in Microsoft products including Excel, Word, and Teams
- Strong verbal and written communication skills in English
- Ability to perform basic math calculations
- Proven leadership qualities, including professionalism and discretion

How to Stand Out (Preferred Qualifications):
- Familiarity with department operating systems such as Oracle products and NICE
- Experience in a hospitality or customer service environment
- Strong problem-solving skills and ability to make sound judgments

#Hospitality #CustomerService #CareerOpportunity #EmployeeBenefits #RemoteWork

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