Guest Host & Cashier: Elevate Customer Experience

Valley View Casino & Hotel; Valley Center (CA); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Valley View Casino & Hotel is seeking a team member to assist with cleaning and stocking assigned areas. The role requires maintaining positive guest relations, greeting guests politely, and resolving guest concerns to ensure satisfaction.

You will handle paperwork for comps and room charges and must be flexible to perform other duties as needed. Required qualifications include a High School Diploma or GED, at least one year of cash handling and customer service experience, and the ability to

Qualifications

• High School Diploma or GED required.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to read and interpret documents and write routine reports.
• Ability to work with fractions, percentages, and basic math.

Responsibilities

• Attend to cleaning and stocking needs for assigned areas.
• Maintain positive guest relations and greet guests courteously.
• Resolve guest concerns and ensure guest satisfaction.
• Complete required paperwork for comps, coupons and room charges.
• Adhere to standards of excellence and company policies.
• Be flexible to perform other duties as assigned.
• Maintain attendance and present a professional appearance.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Valley View Casino & Hotel is seeking a team member to assist with cleaning and stocking assigned areas. The role requires maintaining positive guest relations, greeting guests politely, and resolving guest concerns to ensure satisfaction.

You will handle paperwork for comps and room charges and must be flexible to perform other duties as needed. Required qualifications include a High School Diploma or GED, at least one year of cash handling and customer service experience, and the ability to