Guest-Focused Server | Fast-Paced Hospitality Excellence

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 24,000 - 32,000; Full time

Job summary

Kaizen Lab Inc. in Erie, PA seeks hospitality-focused staff to uphold service standards on weekends. You will greet guests, provide menu information, take orders, and ensure timely delivery of food and beverages while maintaining a positive, professional demeanor.

In a fast-paced setting you will handle multiple tasks, resolve guest concerns, and collaborate with team members to keep areas clean and efficient. Attention to accuracy and guest satisfaction drives success in this role.

Responsibilities

• Maintains a positive and professional approach to duties, fellow team members, and guests, recognizing the value of teamwork.
• Displays a great sense of urgency, strong attention to detail, and a desire to get tasks done right the first time.
• Demonstrates the ability to work effectively in a fast-paced environment, coping with stressful situations with patience and a positive outlook.
• Displays the ability to efficiently resolve problems and guest complaints, accommodating the needs and wishes of the guests, as appropriate.
• Exhibits a high level of professionalism, hospitality and confidence when interacting with guests.
• Enjoys the challenge of effectively managing multiple tasks without sacrificing quality or cost controls.
• Prepares the work area prior to guest arrival, including placing rolls in warmer, preparing garnishes, condiments, soups, etc., as needed.
• Rolls silverware, places plates and silverware on tables as needed.
• Greets guests with a smile and provides information regarding the menu, following company standards of service.
• Anticipates and responds to meet guests' needs.
• Makes suggestions and answers questions regarding the menu.
• Takes orders from guests, enters the order into the POS system, and communicates with the appropriate staff.
• Pays attention to special requests (listens actively).
• Delivers food and beverages to tables of guests in their service as well as other servers' guests as needed.
• Observes guests and checks back to ensure satisfaction with food and service.
• Maintains tables by clearing plates and keeping front of house areas neat.
• Empties trash and ensures dirty dishes are placed in appropriate areas.
• Calculates guest checks and is responsible for accurately collecting all funds for products sold.
• Safely and carefully handles cash, gift certificates, and charge receipts.
• Completes all food and beverage orders promptly and accurately.
• Complies with all safe alcohol service laws and company policies and procedures regarding alcohol service, including carding all guests under age 40.
• Maintains standards to ensure profitability without sacrificing quality control practices.
• Knowledge and use of proper sanitation procedures at all times.
• Exercises teamwork with other staff.
• Abides by the restaurant's standards, policies, procedures, and safety rules at all times.
• Reports to work on time, well groomed and properly attired.
• Conducts self in a professional and respectful manner toward guests, fellow employees and management at all times.
• Maintains confidentiality of all trade secrets, including recipes, policies, and procedures.
• All other duties as assigned.

Job description

Kaizen Lab Inc. in Erie, PA seeks hospitality-focused staff to uphold service standards on weekends. You will greet guests, provide menu information, take orders, and ensure timely delivery of food and beverages while maintaining a positive, professional demeanor.

In a fast-paced setting you will handle multiple tasks, resolve guest concerns, and collaborate with team members to keep areas clean and efficient. Attention to accuracy and guest satisfaction drives success in this role.