Guest-Focused Restaurant Server | Fine Dining & Growth

Hotel Chaco; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Complimentary meals

Free parking

Growth opportunities

Job summary

Heritage Hotels & Resorts in Albuquerque is seeking an energetic restaurant server to deliver polished service and memorable dining experiences at Hotel Chaco. You will take orders, input into the POS, deliver courses, and ensure guest satisfaction with warmth, attention to detail, and professional hospitality.

The role requires strong communication, multitasking, and a customer-first attitude, with flexible hours including weekends.

Qualifications

• Clear, friendly, and professional verbal communication and customer service skills.
• Ability to multitask and remain organized in a fast paced restaurant environment.
• Strong listening skills and attention to detail while committing to service standards.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• High school diploma or equivalent.
• High volume and/or fine dining experience preferred.
• Proficiency with POS systems and basic cash-handling.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.

Responsibilities

• Take accurate food and beverage orders and enter them correctly into the POS Monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses
• Present checks promptly and process payments accurately
• Deliver food and beverages according to service standards, ensuring proper presentation Perform quality checks after each course to ensure guest satisfaction
• Coordinate timing of courses with the kitchen to maintain smooth pacing
• Complete opening, running, and closing side work (stocking, polishing glassware/silverware, refilling stations) Assist teammates by running food, clearing tables, or resetting sections as needed
• Support bar or host staff during peak periods when appropriate
• Participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities
• Maintain a high level of positive and professional interaction with coworkers and guests.
• Comply with nutrition, sanitation and safety standards at all times.
• Answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience.
• Ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages.
• Maintain cleanliness and organization of service areas, tables and stations throughout the shift.
• Maintain professional appearance in compliance with uniform and grooming standards.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Heritage Hotels & Resorts in Albuquerque is seeking an energetic restaurant server to deliver polished service and memorable dining experiences at Hotel Chaco. You will take orders, input into the POS, deliver courses, and ensure guest satisfaction with warmth, attention to detail, and professional hospitality.

The role requires strong communication, multitasking, and a customer-first attitude, with flexible hours including weekends.