Guest-Focused General Merchandise Clerk (Day Shifts)

Hy-Vee; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hy-Vee in Cedar Rapids, IA is seeking a General Merchandise Clerk to deliver prompt, friendly service and keep displays neat. You will assist customers, stock shelves, and operate registers as needed.

The role emphasizes teamwork, sanitation standards, and a positive shopping experience. No formal education is required, and 6 months to a year of related work is preferred.

This position involves standing for long periods and lifting moderate loads in a daytime, fast-paced environment.

Qualifications

• No education requirement.
• Six months to a year of related work experience preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Assists customers by escorting them to the products they’re looking for, securing products out of reach, loading or unloading heavy items, noting suggestions or requests
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met
• Anticipates product needs for the department on a daily basis
• Reviews department status for cleanliness, product quality and quantity
• Checks in product, puts product away, and may review invoices
• Runs the department registers and receives payment, makes change, etc., where applicable
• Assists with inventory as requested
• Maintains displays in the department and throughout the store
• Removes trash in a timely manner
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time
• Builds displays as needed
• Orders product and supplies as necessary
• Prices products for customers as necessary
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Hy-Vee in Cedar Rapids, IA is seeking a General Merchandise Clerk to deliver prompt, friendly service and keep displays neat. You will assist customers, stock shelves, and operate registers as needed.

The role emphasizes teamwork, sanitation standards, and a positive shopping experience. No formal education is required, and 6 months to a year of related work is preferred.

This position involves standing for long periods and lifting moderate loads in a daytime, fast-paced environment.