Guest-Focused Cashier & Team Member

Captain-Jay; Westland (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Captain Jay’s Fish & Chicken is seeking a cashier to manage monetary exchanges, take orders, and serve as a liaison between customers and staff. You will help with ringing up transactions, packaging, and maintaining a clean front area.

The role requires solid numeracy, strong customer service skills, and the ability to communicate with diverse clientele. A high school diploma or equivalent is required, with sales or prior customer service experience a plus.

Qualifications

• Solid numeracy.
• Can follow directions and achieve goals.
• Demonstrates strong customer service and interpersonal skills.
• Is able to communicate effectively to a variety of clientele.
• A high school diploma or equivalent degree.
• Sales experience is a plus.
• Prior customer service experience.

Responsibilities

• Greets all customers politely when they enter the restaurant.
• Monitors orders and ensures their prompt delivery.
• Records customer orders, both at the counter and at the drive-through (if applicable).
• Transfers orders to the kitchen to ensure their preparation.
• Helps package food in boxes and bags.
• Up-sells in-store promotions, when applicable.
• Listens to and resolves customer complaints, suggestions, and inquiries.
• Keeps the counter and dining area neat and clean.
• Sweeps and mops the floor regularly.
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Takes money from customers and provides correct change.
• Process credit card and debit card transactions.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.

Skills

Numeracy

Customer service

Interpersonal skills

Communication

Cash handling

Sales experience

Education

High school diploma or equivalent

Job description

Captain Jay’s Fish & Chicken is seeking a cashier to manage monetary exchanges, take orders, and serve as a liaison between customers and staff. You will help with ringing up transactions, packaging, and maintaining a clean front area.

The role requires solid numeracy, strong customer service skills, and the ability to communicate with diverse clientele. A high school diploma or equivalent is required, with sales or prior customer service experience a plus.