Guest Floor Attendant – Elevate Hotel Cleanliness

Chuan Spa; Chicago (IL); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Vacation Pay

Paid Holidays

Medical, Dental and Vision Insurance

Basic Life Insurance & AD&D

Job summary

Langham Chicago is seeking a Housekeeping Attendant to ensure the cleanliness of guest floor corridors, foyers and public areas. You will assist room attendants and stock supplies to uphold Langham and Forbes standards of quality.

You may also help in laundry, public areas, and room attendants during busy or slow periods, while responding to guest questions and maintaining a professional appearance.

Qualifications

• Knowledge of stain removal and chemical cleaning agents.
• Ability to learn proper handling of hazardous chemicals per company standards.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to organize and prioritize work, and meet deadlines.

Responsibilities

• Maintain cleanliness of guest floor corridors, foyers, stairwells, and public areas.
• Assist room attendants and colleagues as needed.
• Stock closets with supplies and linen; retrieve amenities for room attendants.
• Clean and sanitize glasses; keep storage areas neat and orderly.
• Vacuum, sweep, mop hallways, stairwells and foyers as required.
• Polish mirrors and door numbers; assist with furniture moves as directed.
• Respond to guest questions and provide directions or escort guests.
• Adhere to Langham and Forbes service standards and dress code.

Skills

Stain removal & cleaners

Hazardous chemicals handling

Basic English literacy

Organization & deadlines

Education

Any education/experience combination

Job description

PRIMARY OBJECTIVE OF POSITION:

To provide housekeeping services to all guest rooms according to Langham standards. To provide exceptional quality housekeeping services to enhance the overall guest experience by engaging with guests whenever one is in sight.

RESPONSIBILITIES AND JOB DUTIES:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens, which may require lifting bedspreads
• weighing a maximum of 40 lbs.
• Must respond quickly and efficiently to all guest requests.
• Makes up rollaway beds and cribs in a vacated room and notifies housekeeping attendants for them to be properly stored.
• Properly uses, keeps secure and returns the pass key or section master to the Housekeeping Office or Security at the end of every shift.Keeps room key on person at all times while at work.
• Keeps Housekeeping storage areas and butler pantries neat and secure.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash
• Replenish amenities, linens, and supplies in guest room.
• Practices chemical safety rules and follows procedures for needles and other hazardous materials.
• Ensures all collateral in room looks brand new.
• Sign for room keys and restock supply bags. Visually inspect room for cleanliness and appearance and signify completion for room.
• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Report all suspicious persons, activities or hazardous conditions to the Security Department.
• Turn in all items found in the employee’s working area to hotel lost and found department.
• Other duties as assigned by supervisor and assist colleagues whenever needed.

PHYSICAL DEMANDS:

• Physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching, grasping.
• Ability to work alone in an established routine.
• Ability to lift and carry objects weighing up to 50 pounds.
• Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.

SPECIAL SKILLS REQUIRED:

• Ability to push and/or pull equipment weighing up to 100 lbs.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees, as well as guests.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum number of rooms as specified by management.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skill, and ability.

EXPERIENCE REQUIRED:

Previous luxury housekeeping experience preferred.

LICENSES OR CERTIFICATES:

None needed.

SALARY RANGE:

$22.16 - $27.70/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, ChildLife, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/chicago/