Guest-First Shift Leader: Drive Service & Results

Buffalo Wild Wings GO; Frisco (TX); Presencial; USD 40.000 - 50.000; Tempo integral

Resumo da vaga

A restaurant chain is looking for Shift Managers in Frisco, Texas. The role involves coaching team members, ensuring operational excellence, and managing guest satisfaction. Ideal candidates will have supervisory experience, strong communication skills, and be fluent in English. This position is crucial for maintaining a safe and productive work environment while achieving sales goals. If you have a passion for service and leadership, consider joining our team for an exciting career opportunity.

Qualificações

• Must be fluent in English and have previous supervisory experience.
• Basic math and writing skills are required.
• At least 18 years of age and a high school diploma preferred.

Responsabilidades

• Coach Team Members to execute operational Brand standards.
• Resolve guest issues and ensure safety guidelines are followed.
• Drive sales goals and manage cash over/short.

Conhecimentos

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

Formação

High School diploma or equivalent

Descrição da vaga

We are looking for Shift Managers to join our Buffalo Wild Wings GO team!

Shift Managers are responsible for coaching Team Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of team members as requested
• Provide coaching and feedback to team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Buffalo Wild Wings fuels moments worth sharing –
for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime.
We’re a brand on the rise, and we need great people as we write the next chapter of our story.
If that’s you, pull up a barstool.