GUEST EXPERINCE MANAGER - NEW YORK

Compass Group USA; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Personal Leave

Job summary

Eurest, part of Compass Group USA, is seeking a senior leader to align client vision with guest experiences across multiple on-site dining locations in New York. You will drive guest-service strategy, establish success metrics, and lead a program focused on learning, engagement, and operational excellence.

The role requires a decade in customer service with 5+ years in management, strong budget and account knowledge, and excellent analytical/listening skills.

Qualifications

• Bachelor’s Degree preferred.
• Minimum of ten years’ experience in customer service, including at least 5 years in management.
• Demonstrates working knowledge of the accounts, budgets, associates, and client standards.
• Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels.
• Experience in identifying additional client requirements for product, service, and education.
• Exceptional analytical and listening skills.

Responsibilities

• Proactively leads innovation in hospitality.
• Assures product standards are consistently delivered to assure an exceptional experience.
• Promotes a culture of high associate engagement and performance.
• Creates a comprehensive annual learning and engagement plan for operations team.
• Identifies areas within the account to assist with increasing and/or maintaining client satisfaction.
• Effectively handles escalated calls, complaints, questions, and queries as needed.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Analytical listening

Education

Bachelor’s Degree

Job description

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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.

Job Summary

This individual maintains cultural alignment between the client’s vision and the guest experience. They drive guest service strategy and set the standard throughout the business, establishing the metrics for success.

Key Responsibilities:

• Proactively leads innovation in hospitality
• Assures product standards are consistently delivered to assure an exceptional experience
• Promotes a culture of high associate engagement and performance
• Creates a comprehensive annual learning and engagement plan for operations team
• Identifies areas within the account to assist with increasing and/or maintaining client satisfaction
• Effectively handles escalated calls, complaints, questions, and queries as needed
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree preferred
• Minimum of ten years’ experience in customer service, including at least 5 years in management
• Demonstrates working knowledge of the accounts, budgets, associates, and client standards
• Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
• Experience in identifying additional client requirements for product, service, and education
• Exceptional analytical and listening skills

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.