Guest Experience & Wellness Concierge

SLAM; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

SLAM in Charlotte, NC seeks a Guest Service Coordinator to be the Director of First Impressions. This role emphasizes exceptional hospitality, meticulous cleanliness, and effective communication, ensuring guests feel at home from the moment they arrive.

The ideal candidate is naturally attentive, embodying the values of kindness and genuine care while promoting the health benefits of sauna and contrast therapy. Join us to enhance the wellness journey of our guests.

Qualifications

• Ability to create a warm, intentional environment for guests.
• Strong communication skills to manage guest expectations.
• Maintaining high standards of cleanliness in the facility.
• Ability to anticipate and meet guest needs effectively.

Responsibilities

• Provide exceptional hospitality and welcome guests warmly.
• Manage phone calls, emails, and bookings with accuracy.
• Ensure cleanliness and high standards throughout the facility.
• Monitor and restock guest amenities to enhance service.

Skills

Exceptional hospitality

Active listening

Expert communication

Attention to detail

Team synergy

Job description

SLAM in Charlotte, NC seeks a Guest Service Coordinator to be the Director of First Impressions. This role emphasizes exceptional hospitality, meticulous cleanliness, and effective communication, ensuring guests feel at home from the moment they arrive.

The ideal candidate is naturally attentive, embodying the values of kindness and genuine care while promoting the health benefits of sauna and contrast therapy. Join us to enhance the wellness journey of our guests.