Guest Experience Valet & Concierge

Brandenhanceparking; Newport Beach (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A hospitality management company in Newport Beach is seeking a Valet to greet guests, assist with luggage, and safely park vehicles. Candidates should have a valid driver's license, excellent communication skills, and 1+ year of customer service experience preferred. The role requires standing and working outdoors in various elements.

Qualifications

• 1+ year of customer service experience preferred.
• 18 years of age or older.

Responsibilities

• Greet guests and visitors as they enter the drive.
• Assist guests with property directions and luggage.
• Safely park and move vehicles efficiently.

Skills

Driver's License with no marks

Driving automatic and manual vehicles

Professionalism

Organization skills

Communication skills

Customer service experience

Job description

Description

Brand Enhance Hospitality is one of the leading hospitality management companies with experience operating a variety of brands from small, niche, independently owned locations to luxury sites owned by global brands. With over two decades of experience in the parking and hospitality industry we provide a wide range of tailor-made solutions for our clientele. We take pride in the services we offer resulting in exceptional guest experiences.

Responsibilities:

• Greet all hotel guests and visitors as they enter the drive, opening car and lobby doors
• Assist all guests and visitors with property directions and unloading/reloading any luggage
• Complete the valet ticket including a comprehensive vehicle damage check
• Safely park and move vehicles in a timely and efficient manner
• Ensure keys are properly tagged and secured in the key room or podium
• Manage hotel rental items (bikes, surfboards, etc.), ensuring all rented items have a corresponding waiver
• Drive shuttle vehicle based on site requirements
• Maintain a clean work environment (sweeping the drive, cleaning the key room/podium area)

Qualifications and Skills:

• Valid Driver's License with no marks on record
• Ability to drive both automatic and manual vehicles
• Superior professionalism, organization, and communication skills
• Exceptional ability to manage multiple tasks and priorities simultaneously
• 1+ year of customer service experience preferred
• 18 years of age or older

Physical Demands:

• Willingness to work in the elements - heat, wind, rain, etc
• Ability to lift, push and pull at least 30 pounds
• Ability to stand, walk and run for extended periods
• Ability to bend, stoop, squat, and lift frequently throughout a shift