Guest Experience Team Member | Flexible Schedule & Growth

Dunkin' - Franchisee Of Dunkin Donuts; Toledo (OH); On-site; USD 16,531 - 23,419; Part time

Benefits offered by this job

Flexible Schedule

Paid Training

Health Insurance

Daily cash tips

Hourly Pay Increase after 90 days

Free Specialty Beverage/Meal during shift

Discounts when off duty

Growth opportunities

Job summary

The Ontario Trillium Foundation in Toledo, Ohio is seeking a Crew Member responsible for delivering outstanding guest experiences. This includes adhering to Brand standards, maintaining a clean workstation, and responding to guest needs with urgency. The position offers flexible scheduling, health insurance, and opportunities for hourly pay increases after 90 days. Join a supportive team environment focused on guest satisfaction and personal growth within the company as it expands.

Qualifications

• Ability to communicate appropriately with team members and guests.
• Willingness to respond positively to feedback.
• Capability to adhere to schedules and arrive ready to work on time.

Responsibilities

• Deliver great guest experiences and ensure their satisfaction.
• Adhere to Brand standards for food and beverage.
• Maintain cleanliness and sanitation of the workstation.

Job description

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Wages: $12/hr - $17/hr

Benefits:

• Flexible Schedule, No late nights

• Paid Training

• Health Insurance

• Cash tips to take home daily

• Hourly Pay Increase after 90 days

• Free Specialty Beverage/Meal during shift

• Discounts even when you're not working

• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Communicate appropriately with fellow team members, treating others fairly and with respect.

• Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift.

• Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency.

• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.

• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability:

• Effectively execute restaurant standards and marketing initiatives.

• Prepare all products following appropriate recipes and procedures.

• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.