Guest Experience Team Member

Summerwood Corporation; Ephrata (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

Summerwood Corporation is seeking a dedicated employee to maintain a clean and safe environment for customers while providing excellent service. Responsibilities include greeting customers with a smile, cooperating with peers, and effectively navigating multiple tasks while demonstrating a positive attitude.

Ideal candidates will show initiative, reliability, and a willingness to help others. Strong cooperation with management and flexibility in tasks is essential for success in this role.

Responsibilities

• Presents a neat, clean appearance, in company uniform.
• Greets each customer they encounter with a smile and a word of welcome or departure.
• Maintains a clean and safe environment for customers.
• Serves customers according to all company procedures and standards.
• Cooperates with peers as part of a team.
• Demonstrates a positive and enthusiastic attitude with co‑workers.
• Helps new employees through training and orientation.
• Demonstrates patience and understanding when training others.
• Keeps other employees informed about what he/she is doing.
• Attendance – is personally reliable.
• Understands posted work schedule and reports to work as scheduled.
• Provides appropriate notice when unable to be at work.
• Provides written notice for being late or absent as required.
• Understands and uses approved time‑keeping system.
• Cooperation with Management – is open and receptive to requests.
• Demonstrates a positive and enthusiastic attitude with management.
• Adjusts positively to requests for change.
• Accepts procedural changes positively.
• Alerts management to station needs.
• Anticipates problems and brings them to management’s attention.
• Follows through with all commitments made.
• Takes action without being told.
• Helps others when needed without being asked.
• Demonstrates a sense of urgency on the job.
• Is effective working on more than one task at a time.
• Finishes tasks completely once begun.
• Suggests ideas for solving problems.

Job description

Summerwood Corporation is seeking a dedicated employee to maintain a clean and safe environment for customers while providing excellent service. Responsibilities include greeting customers with a smile, cooperating with peers, and effectively navigating multiple tasks while demonstrating a positive attitude.

Ideal candidates will show initiative, reliability, and a willingness to help others. Strong cooperation with management and flexibility in tasks is essential for success in this role.