Customer Experience Associate

Summerwood Corporation; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Summerwood Corporation is seeking individuals to provide excellent customer service in a clean and safe environment. The role involves greeting customers, maintaining standards, and working collaboratively with peers.

The ideal candidates will demonstrate a positive attitude, reliability, and a sense of urgency in serving customers. Previous experience in a similar setting is preferred.

Responsibilities

• Presents a neat, clean appearance, in company uniform.
• Greets each customer they encounter with a smile and a word of welcome or departure.
• Maintains a clean and safe environment for customers.
• Serves customers according to all company procedures and standards.
• Cooperation with peers – work with fellow employees as part of a team.
• Demonstrates a positive and enthusiastic attitude with co‑workers.
• Helps new employees through training and orientation.
• Demonstrates patience and understanding when training others.
• Keeps other employees informed about what he/she is doing.
• Attendance – is personally reliable.
• Understands posted work schedule and reports to work as scheduled, on time.
• Provides appropriate notice when unable to be at work.
• Provides written notice for being late or absent as required.
• Understands and uses approved time‑keeping system.
• Cooperation with Management – is open and receptive to requests.
• Demonstrates flexibility and dependability.
• Adjusts positively to requests for change from managers.
• Accepts procedural changes positively.
• Alerts management to station needs.
• Anticipates problems and brings them to management’s attention.
• Follows through with all commitments made.
• Takes action without being told, goes beyond what is simply required.
• Demonstrates a sense of urgency on the job.
• Is effective working on more than one task at a time.
• Finishes tasks completely once begun.
• Suggests ideas for solving problems.

Job description

Summerwood Corporation is seeking individuals to provide excellent customer service in a clean and safe environment. The role involves greeting customers, maintaining standards, and working collaboratively with peers.

The ideal candidates will demonstrate a positive attitude, reliability, and a sense of urgency in serving customers. Previous experience in a similar setting is preferred.