Guest Experience Team Lead

Impact Kitchen; New York (NY); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Paid time off

Substantial discount on Impact Kitchen products

Flexible scheduling

Job summary

Impact Kitchen in New York City seeks a Guest Experience Team Lead to set high hospitality standards and ensure guests enjoy their experience. In this role, you will lead the Guest Experience Team, prepare beverages, and support front-of-house operations.

The ideal candidate will have excellent communication skills, a commitment to team development, and the ability to thrive in a fast-paced environment. Competitive compensation includes $19/hour plus tips, flexible scheduling, and several employee benefits.

Qualifications

• 1-5 years of experience in team leadership roles.
• NY Food Handlers Certificate is required.
• Preferred experience: 1 year as a Barista.

Responsibilities

• Lead and train the Guest Experience Team.
• Ensure best-in-class experience for new hires.
• Prepare beverages to high standards.
• Support front-of-house operations.
• Dial espresso grinders for quality monitoring.

Skills

Excellent communication skills

Interest in coaching and developing others

Ability to execute and thrive in a fast-paced environment

Exceptional time management

General understanding of food safety

1-5 years of team leadership experience

Availability to work flexible hours

Education

NY Food Handlers Certificate

Job description

Guest Experience Team Lead

As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate about ensuring guests enjoy their experience. You create positive interactions at all moments in the guest’s journey, collaborate with the Culinary Experience team, prepare beverages to high standards, and support front‑of‑house operations.

Core Responsibilities

• Leading and training the Guest Experience Team
• Ensuring a best‑in‑class experience for new hires on their first day and during training
• Ensuring all beverages are prepared in a timely manner according to menu and customer specifications (coffee and espresso based beverages with latte art, tonics, tea, wellness drinks)
• Executing and training on all Front of House positions to support smooth service
• Dialing espresso grinders daily and continually monitoring espresso quality
• Accurately inputting orders through the POS system to ensure efficient communication with service lines, coffee bar and smoothie bar
• Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment
• Conducting above and beyond training for relevant team members, ensuring a top‑tier experience
• Supporting other restaurant tasks and teammates as required

Skills & Qualifications

• Excellent communication skills; effective, respectful and collaborative in a team‑based setting
• Interest in coaching and developing others
• Ability to execute and thrive in a fast‑paced environment
• Exceptional time management and organizational skills with the ability to multitask when required
• Capability to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• Commitment of at least 5 days per week and 30–40 hours per week
• General understanding of food safety and public health practices
• 1–5 years of team leadership experience
• NY Food Handlers Certificate is required
• Preferred but not required: 1 year Barista experience

Compensation

Guest Experience Team Leads earn $19/hour + tips ($4–$7/hour on average). Full‑time staff receive paid time off, a substantial discount on Impact Kitchen products, and flexible scheduling to accommodate a healthy, balanced lifestyle.

Team & Department

Guest Experience Team Leaders make an impact daily through front‑of‑house operations, coaching, and training. The role reports to the Assistant Manager and General Manager of each restaurant and is the first entry point in the leadership pipeline, with progression to Restaurant Assistant Manager.

Inclusivity Statement

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from all community members equally. As an Equal Opportunity Employer, hiring decisions are based solely on business needs, experience, and future potential. Hiring is not determined or influenced by any protected classification. We support alternative interview methods and encourage applications from individuals with disabilities. Reasonable accommodations are available.