Guest Experience Supervisor | Part-Time | BOK Center

Oak View Group; Tulsa (OK); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player in the live event sector is seeking a dedicated Guest Services Supervisor to enhance guest experiences at premier venues. This role is pivotal in fostering a positive work environment while ensuring compliance with venue policies. You will lead a team, providing training and motivation to deliver exceptional service during events. If you thrive in a fast-paced setting and possess strong leadership and customer service skills, this is an exciting opportunity to make a significant impact in the vibrant world of live entertainment.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• High school diploma or GED preferred with strong customer service skills.
• Ability to work in a fast-paced environment with flexible hours.

Responsibilities

• Encourage and coach guest services staff to improve service levels.
• Ensure compliance with venue policies and maintain service standards.
• Communicate effectively to resolve guest issues and emergencies.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Organizational Skills

Education

High School Diploma or GED

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under supervision of the Guest Services Management, the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events.

This role pays an hourly rate of $15.00-$18.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.

The Arvest Convention Center (ACC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

Responsibilities

• Encourage and coach guest services staff to establish and maintain a positive work environment and improve the level of service they provide.
• Ensure guest compliance with all venue policies.
• Enforce policies and procedures regarding employee dress code, attendance, and behavior.
• Provide leadership, training, and motivation to guest services staff.
• Set and maintain exceptional services standards and ensure a positive guest experience.
• Support fellow Guest Services Supervisors to continue improving guest experience.
• Ensure staff are in position throughout event, assign appropriate breaks.
• Effectively communicate escalated employee issues to Event Manager.
• Be knowledgeable about facilities and surrounding areas; ensure guests have a fun and safe experience.
• You must be a team player; committed to both helping staff achieve goals and working efficiently and enthusiastically to solve customer issues.
• Communicate between departments as necessary to resolve event issues, guest complaints or emergencies (Box Office, Custodial, First Aid).
• Complete incident or injury reports for guests and staff.
• Act in a courteous and professional manner always.
• Help with escorting ADA guests to seating area (including wheelchair transport).
• Other duties assigned.

Qualifications

• High school diploma, GED or equivalent preferred.
• Must be able to perform in a fast-paced work environment with long hours and maintain an outstanding guest-service focus.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Exceptional Customer Service experience and skills – outgoing and friendly personality required.
• Candidate should have strong leadership, problem-solving, and organizational skills.
• Ability to communicate clearly and concisely in the English language.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of a team, remaining flexible in role.
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.