Guest Experience Supervisor (FT)

dashin; New Castle (DE); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Tuition reimbursement

Health benefits

Employee discounts

Job summary

Dash In is seeking a Guest Experience Supervisor in New Castle, DE, offering a full-time role with pay between $18.00 and $22.50 per hour, plus a $1.00/hour overnight differential. The position requires leadership experience in retail or customer service and involves managing front-of-house operations and guest interactions.

You will collaborate with store leadership to train teams, uphold brand standards, and maintain high guest satisfaction through efficient service and proactive

Qualifications

• Minimum 1 year in a supervisory or management role in a customer service or retail environment.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Active ServSafe Certification is a plus.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Team leadership

Customer service

Multitasking

People skills

Problem solving

ServSafe certification

Education

High School Diploma or GED

Tools

POS software

Job description

Role: Guest Experience Supervisor

Location: Dash In – 154 N Pulaski Hwy, New Castle, DE
Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Benefits

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We’re excited to meet you and welcome you into our family! Apply now, and let's create greatness together.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. #DASHDE