Guest Experience Supervisor

benchmark; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefit plans

401k with company match

Lucrative bonus programs

Job summary

Pyramid Global Hospitality, including the StateView Hotel, is seeking a Guest Experience Supervisor to lead the guest services team. You will ensure a warm welcome, assist with luggage, and be the knowledge source for hotel amenities and local area information.

The role focuses on personalizing guest experiences, mentoring bell attendants, and coordinating events to boost arrivals and departures. A passion for service and teamwork is essential.

Qualifications

• Previous experience in hotel Bell Attendant or Supervisor is a plus.
• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and he

Responsibilities

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The Supervisor will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• Escort and orient the guest to the front desk for check-in.
• Escort the guests and their luggage to their room and explain our amenities and fun facts
• Train and mentor the team of bell attendants to provide exceptional customer service
• Assist the management team in coordination of special events that will impact arrival and departure of guests
• Work together with other attendants to ensure each guest has a personalized experience
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just "the norm".

Skills

Hospitality experience

Customer service

Teamwork

Problem solving

Calm under pressure

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Experience Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Experience Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest's luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The Supervisor will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• Train and mentor the team of bell attendants to provide exceptional customer service
• Assist the management team in coordination of special events that will impact the arrival and departure of guests
• You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just "the norm".

What are we looking for?

• Previous experience in as a hotel Bell Attendant or Supervisor is a plus
• Hospitality industry experience is required
• Ability to remain calm and provide direction at all times
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and he