Guest Experience Supervisor

NEXDINE Hospitality

Overland Park (KS)

On-site

USD 2,035,000 - 2,224,000

Full time

13 days ago

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Benefits offered by this job

Health & Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

EAP

Career Growth

Perks & Rewards

Generous Compensation

Job summary

NEXDINE Hospitality is seeking a Guest Experience Supervisor to oversee the guest experience across dining and service operations in Overland Park, KS. You will supervise staff, ensure exemplary service, and manage the final presentation of food to meet client expectations.

The role requires coordinating schedules, maintaining standards for safety and quality, and supporting event planning with Chef leaders. Evening and weekend shifts are expected.

Qualifications

High school diploma or equivalent.
1-3 years’ experience in similar position.
Specialized catering training.

Responsibilities

Provide oversight of daily dining services to ensure client and customer satisfaction.
Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
Build and maintain a working 2+ week schedule with at least 3 weeks posted.
May purchase food and/or other supplies needed to ensure efficient operation, maintaining vendor relationships when needed.
Assist with determining staff requirements and scheduling to ensure timely delivery of services.
Ensure company standards for safety, proper food handling, sanitation, uniform guidelines, and productivity are maintained.
May assist with event menu writing and cycle of cost control with Chef Manager or Chef.
May assist with the production of food and with planning, execution and coordination of events per client standards.
Assist in set-up and breakdown of catering events and supervise staff during events.
Meet with prospective clients to review event requirements, menus, setup, and scheduling.

Skills

Leadership

Team oriented

Communication proficiency

Customer focus

Ability to work under pressure

Scheduling

Education

High school diploma or equivalent

1-3 years’ experience in similar position

Specialized catering training

Job description

Who We Are

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Guest Experience Supervisor

Location: Overland Park, KS

Schedule: Evenings and Weekends

Hours: Full Time

Hourly Pay Rate: $21.00-$23.00/hr + $2.50 per hour weekend shift differential

Pay Frequency: Weekly – Direct Deposit

What We Offer You

Generous Compensation & Benefits Package
Health, Dental & Vision Insurance
Company-Paid Life Insurance
401(k) Savings Plan
Paid Time Off: Vacation, Holiday, Sick Time
Employee Assistance Program (EAP)
Career Growth Opportunities
Employee Perks & Rewards

Job Summary

The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction.

Essential Functions Operations

Provide oversight of daily dining services to ensure client and customer satisfaction.
Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
Build and maintain a working 2+ week schedule with at least 3 weeks posted.
May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May be responsible for maintaining vendor relationships.
Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
May assist with the production of food.
Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.
May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.

Financial

Adhere to budgetary guidelines determined by Chef Manager or Chef.
Record production or operational data on specified forms. Compile and maintain records of food use and expenditures.
Assist with financial recordkeeping for all aspects of operations.
May assist with inventory management.

People

May instruct, train and supervise cooks, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.
Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
May perform other duties and responsibilities as assigned

Skills/Aptitude

Leadership
Team oriented
Communication proficiency
Customer/client focus
Ability to work under pressure.
Scheduling

Supervisory Responsibility

This position may supervise employees of the unit.

Work Environment

This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education And Experience