Guest Experience Supervisor

dashin; Annapolis (MD); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Community engagement days

Parental leave

Tuition reimbursement

401(k) matching

Health insurance

Pet insurance

Disability coverage

Career growth

Employee discounts

Job summary

Dash In in Annapolis, MD, is seeking a Guest Experience Supervisor to lead a frontline team and deliver exceptional guest experiences. This role partners with the Guest Experience Manager and Store Manager to train staff, manage smooth front-of-house operations, and maintain brand standards across guest engagement, cleanliness, safety, and service efficiency.

The ideal candidate has at least 1 year in a supervisory role, a high school diploma or GED, and a knack for multitasking with strong

Qualifications

• Minimum 1 year in a supervisory or management role in customer service or retail.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Active ServSafe Certification is a plus.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to train a high-performing team.
• Ensure smooth front-of-house operations and empower the team with the right tools.
• Interact with guests promptly to address questions and concerns.
• Support associates in meeting guest needs and maintain a no-wait experience.
• Monitor customer flow and open registers as needed for seamless service.
• Uphold brand standards, guest engagement, cleanliness, safety, and adherence.
• Communicate ordering and inventory needs with the Guest Experience Manager.
• Complete tasks assigned by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Guest experience focus

People skills

Multitasking

Comfort with POS tech

Education

High School Diploma or GED

Tools

POS software

Job description

Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!

Your Role in Creating Remarkable Experiences:

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Employee Benefits and Perks:

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We’re excited to meet you and welcome you into our family! let's create greatness together.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.