Guest Experience & Store Operations Leader

The Fresh Market; Toledo (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off

Medical/Dental/Vision Insurance

Discounts on pet insurance

Job summary

The Fresh Market is seeking a Store Operations Manager in Toledo, OH to lead key operation areas including Guest Service, Fresh Production, In-Stock, and Inventory Control. You will ensure impeccable hospitality, a safe shopping environment, and strong daily execution while managing schedules and labor within budget.

This role requires 3+ years of progressive management experience, a focus on guest experience, and strong leadership.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or related fields.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach "Impeccable Hospitality" by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest service

Communication

POS systems

Scheduling

Food safety

Age 21+

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

The Fresh Market is seeking a Store Operations Manager in Toledo, OH to lead key operation areas including Guest Service, Fresh Production, In-Stock, and Inventory Control. You will ensure impeccable hospitality, a safe shopping environment, and strong daily execution while managing schedules and labor within budget.

This role requires 3+ years of progressive management experience, a focus on guest experience, and strong leadership.