Guest Experience Specialist — Hotel Front Desk

Golden Nugget Las Vegas; Biloxi (MS); On-site; Full time

Job description

Overview

Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration.

Responsibilities

• Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained.
• Responsible for issuing safety deposit boxes.
• Prepare daily cash reports, balancing payments and disbursements.
• Assists reservations by accepting and confirming reservations.
• Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank.
• Assure the safety and security of guests and team members.
• Other duties as assigned.

Qualifications

• A high school diploma or GED equivalent.
• Trade school or vocational/technical training in hotel and motel management.
• One year experience in a high-volume hotel as a desk clerk or reservationist.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $0.00 - USD $0.00 /Hr.

Tipped Position

This position does not earn tips