Guest Experience Specialist - Front of House

Shane's Rib Shack; Athens (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Shane's Rib Shack in Athens, Georgia is seeking a dynamic Front of House Employee to create a welcoming atmosphere for guests. Key responsibilities include greeting customers, processing orders, ensuring service delivery, and maintaining cleanliness in the dining area.

The ideal candidate should have prior customer service experience, effective communication skills, and the capability to work in a team-oriented environment. Flexibility in availability is essential, as well as a willingness to learn health and safety standards.

Qualifications

• Prior experience in a customer-facing role, preferably in a hospitality environment.
• Excellent verbal communication skills to interact effectively.
• Ability to handle orders accurately in high-pressure situations.
• Experience working collaboratively in a team-oriented environment.

Responsibilities

• Greet customers and provide them with menus.
• Take orders accurately and process payments efficiently.
• Deliver food and beverages to customers in a timely manner.
• Maintain cleanliness of the dining area throughout the shift.
• Address and resolve customer complaints diplomatically.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health and Safety Awareness

Job description

Shane's Rib Shack in Athens, Georgia is seeking a dynamic Front of House Employee to create a welcoming atmosphere for guests. Key responsibilities include greeting customers, processing orders, ensuring service delivery, and maintaining cleanliness in the dining area.

The ideal candidate should have prior customer service experience, effective communication skills, and the capability to work in a team-oriented environment. Flexibility in availability is essential, as well as a willingness to learn health and safety standards.