Guest Experience Specialist (FOH & POS)

Graziano's Group; Coral Gables (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Graziano's Group in Coral Gables, FL seeks a server to greet customers, take orders, handle payments, and ensure a positive dining experience. The role requires serving beverages, assisting with menu questions, and maintaining a clean, efficient station.

Training is provided; early mornings, evenings, weekends, and holidays are expected. The candidate should have strong interpersonal skills, prior 서버 experience preferred, and be able to operate POS systems efficiently.

Qualifications

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

Responsibilities

• Greet customers, answer phone calls, and handle questions.
• Receive payments by cash, check, credit cards, vouchers, or debits.
• Issue refunds or credits with manager approval.
• Count money in cash drawers at start of shifts.
• Prepare and serve hot and cold beverages; customize orders as requested.
• Maintain clean checkout areas.
• Assist customers and resolve complaints.
• Take and deliver food and beverages to tables.

Skills

Excellent interpersonal skills

Customer service

POS system operation

Attention to sanitation procedures

Education

Restaurant training course

Job description

Graziano's Group in Coral Gables, FL seeks a server to greet customers, take orders, handle payments, and ensure a positive dining experience. The role requires serving beverages, assisting with menu questions, and maintaining a clean, efficient station.

Training is provided; early mornings, evenings, weekends, and holidays are expected. The candidate should have strong interpersonal skills, prior 서버 experience preferred, and be able to operate POS systems efficiently.