Guest Experience Specialist - Flexible Schedules

daveandbusters; Columbus (OH); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k)

Free games

Job summary

Dave & Buster's in Columbus, OH is seeking a Winner's Circle team member to greet guests, guide them through the Midway experience, and ensure a positive first impression with strong communication. The role involves multi-tasking, assisting guests with requests, and promoting items in a lively, high-energy setting.

The position emphasizes guest service, teamwork, and the ability to handle busy periods while maintaining a friendly, proactive attitude.

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
• Greets guests with a positive attitude and enthusiasm while performing multiple job functions.
• Assists the guest with all requests and answers questions as needed and makes recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to guests leaving. Ensures everything was satisfactory and invites guests to return.
• Notifies manager of any guest that is perceived to be unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Responsible for stocking, displaying and securing merchandise in all storage areas.
• Responsible for the reconciliation of tickets and merchandise inventory.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with manager.
• Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
• Properly positions and set up displays to increase guest traffic and promote sales.
• Assists other team members as needed.
• Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness.

Job description

Dave & Buster's in Columbus, OH is seeking a Winner's Circle team member to greet guests, guide them through the Midway experience, and ensure a positive first impression with strong communication. The role involves multi-tasking, assisting guests with requests, and promoting items in a lively, high-energy setting.

The position emphasizes guest service, teamwork, and the ability to handle busy periods while maintaining a friendly, proactive attitude.