Guest Experience Specialist - Fast-Casual Sandwich Shop

Firehouse Subs - NC SC; Lumberton (NC); On-site; USD 12,398 - 20,664; Part time

Benefits offered by this job

Hourly pay + tips

Health benefits

401K after one year

Job summary

Firehouse Subs is seeking a Team Member to be the face of the restaurant, delivering excellent customer service and a memorable dining experience. Roles vary as part-time and full-time positions are available, with a focus on teamwork and high standards of service.

The position involves operating the cash register, handling transactions, and maintaining cleanliness. Training and opportunities for growth are offered in a fast-paced, community-focused environment.

Qualifications

• Must be 16 years old.
• Computer skills, including some Microsoft software and register skills.
• Ability to stand, bend, reach and stoop through-out assigned shift.
• Ability to be mobile in freezer/cooler with temperatures ranging from 40° F to -10° F.

Responsibilities

• Responsible for customer product and service standards.
• Foster an environment of teamwork.
• Responsible for delivering an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise, and physical plant as necessary.
• Must be able to operate food preparation machinery.
• Adhere to all food, safety, and security guidelines.
• Must be able to operate cash register and handle cash transactions, while adhering to all cash handling policies.

Skills

Customer service

Cash handling

Point of sale

Microsoft software

Tools

Register system

Microsoft Office

Job description

Firehouse Subs is seeking a Team Member to be the face of the restaurant, delivering excellent customer service and a memorable dining experience. Roles vary as part-time and full-time positions are available, with a focus on teamwork and high standards of service.

The position involves operating the cash register, handling transactions, and maintaining cleanliness. Training and opportunities for growth are offered in a fast-paced, community-focused environment.