Guest Experience Specialist - Bowls & Smoothies

Playa Bowls, LLC.; Middletown (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive pay + tips

Professional development

Vibrant work culture

Employee discounts

Job summary

Playa Bowls is seeking a Team Member to help deliver exceptional guest experiences with high-quality bowls and prompt service. You will maintain a clean, welcoming shop, assist guests with recommendations, and work with a fast-paced team to ensure accuracy and presentation of all menu items.

The role emphasizes friendly customer service, reliability during peak hours, and a collaborative environment that values growth and fun. Training programs support skill-building and in-store brand standards.

Qualifications

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Proven ability to remain flexible in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Collaborates effectively with team, fostering a positive and productive work environment
• Skilled at prioritizing tasks to meet customer demands during peak hours
• Ability to handle customer concerns or operational challenges with assistance from management calmly and effectively

Responsibilities

• Maintain a clean, organized, and welcoming environment throughout the shop
• Manage your time effectively to complete all tasks and responsibilities efficiently
• Foster a positive and friendly atmosphere for both guests and fellow team members
• Ensure food quality by checking for consistency, flavor, and overall presentation
• Prepare ingredients and assemble bowls, smoothies, and other menu items with care and accuracy
• Operate the point-of-sale (POS) system to take and process customer orders
• Answer customer questions and address concerns in a friendly and helpful manner
• Accurately take and assemble customer orders in a timely manner
• Restock supplies, replenish condiments, and assist with inventory management as needed
• Communicate any inventory shortages or product concerns to the supervisor promptly
• Represent and embody the Playa Bowls mission, purpose, and core values in every interaction

Job description

Playa Bowls is seeking a Team Member to help deliver exceptional guest experiences with high-quality bowls and prompt service. You will maintain a clean, welcoming shop, assist guests with recommendations, and work with a fast-paced team to ensure accuracy and presentation of all menu items.

The role emphasizes friendly customer service, reliability during peak hours, and a collaborative environment that values growth and fun. Training programs support skill-building and in-store brand standards.