Guest Experience Specialist — Boutique Hotel

Adventure Hospitality; Lake Geneva (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Share of service charge

Operator license reimbursement

Job summary

Maxwell Mansion in Lake Geneva, WI is seeking a friendly Guest Services team member to ensure exceptional, 5-star experiences for every guest. You will answer phones, book reservations, assist with arrival/departure, deliver amenity packages and help with events while keeping the property pristine.

This year-round, full-time role requires nights and weekends, a valid US driver’s license, and willingness to work across departments.

Qualifications

• Previous hospitality/front desk experience preferred.
• Ability to lift up to 50 lbs and stand for extended periods.
• Valid US driver’s license; willingness to obtain beverage license.

Responsibilities

• Answer phones and handle guest inquiries.
• Book reservations and assist with arrivals/departures.
• Prepare amenities and deliver to rooms.
• Assist with events and property upkeep as needed.
• Provide transportation using the vintage electric buggy.

Skills

Guest services

Front desk

Customer service

Hospitality

Tools

Reservation system

Job description

Maxwell Mansion in Lake Geneva, WI is seeking a friendly Guest Services team member to ensure exceptional, 5-star experiences for every guest. You will answer phones, book reservations, assist with arrival/departure, deliver amenity packages and help with events while keeping the property pristine.

This year-round, full-time role requires nights and weekends, a valid US driver’s license, and willingness to work across departments.