Guest Experience Specialist

Harmons Grocery; Saint George (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery in Saint George, Utah is seeking a friendly Customer Service Associate to help store guests with refunds, phone inquiries, postal services, balloon orders, and Foodie Club Card registration. This role centers on delivering exceptional service and accuracy at the register.

The position requires attentiveness, basic math for change, and strong communication to assist customers and support the team throughout shifts, including weekends and holidays.

Qualifications

• Basic math skills used for making change.
• 10-key skills.
• Ability to interpret policies and procedures.
• Excellent organization and planning skills.
• Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently.
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team.
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively.

Responsibilities

• Follows established departmental and store policies and procedures.
• Ensures the cleanliness and sanitation of all Guest Services areas.
• Stocks Guest Services with needed supplies.
• Processes refunds.
• Performs a full range of postal services.
• Answers phones, sends, and receives faxes, makes copies.
• Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly.
• Sells balloons, UTA passes, movie tickets, etc.
• Provides and tracks shrink guns and bean hats to associates.
• Scans items as quickly and accurately.
• Ensures pricing accuracy for items that are scanned.
• Handles money and gives accurate change to ensure a balanced till at the end of their shift.
• Provides exceptional customer service to every customer.
• Answers customer questions and assists customers with finding items throughout the store.
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Assists as needed to ensure the success of the store as a whole.

Skills

Basic math

10-key skills

Policy interpretation

Organization skills

Communication skills

Accountability

Integrity and teamwork

Job description

Harmons Grocery in Saint George, Utah is seeking a friendly Customer Service Associate to help store guests with refunds, phone inquiries, postal services, balloon orders, and Foodie Club Card registration. This role centers on delivering exceptional service and accuracy at the register.

The position requires attentiveness, basic math for change, and strong communication to assist customers and support the team throughout shifts, including weekends and holidays.