Guest Experience Specialist

Ontario Trillium Foundation; La Grange (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

The Ontario Trillium Foundation is looking for dedicated team members in La Grange, Illinois, responsible for meeting customer needs and adhering to DIY Restaurant Group operational standards. Key duties involve providing excellent customer service through order accuracy, payment collection, and maintaining cleanliness and hygiene. Candidates should be enthusiastic and ready to engage with customers while being flexible in their responsibilities, including training new team members and ensuring compliance with all operational protocols.

Responsibilities

• Hold the customer as the most important priority at all times.
• Enthusiastically greet the customer making eye contact and smiling.
• Take the order listening closely to ensure every order is completed promptly and accurately.
• Collect payment from the customer.
• Assemble the order checking for accuracy.
• Deliver the order making eye contact and repeating the order number and prepared food items.
• Thank the customer and invite to return again.
• Communicate customer feedback to management.
• Educate customers on products offered.
• Resolve customer concerns with respect and a sense of urgency.
• Complete all required training.
• Adhere to all uniform and grooming standards.
• Take accountability for understanding all in-store marketing promotions.
• Execute new product rollouts including selling to customers and product execution.
• Ensure orders are entered in the POS system accurately.
• Utilize cash control procedures.
• Understand and comply with all procedures and policies.
• Assist in training of new team members.
• Prepare quality finished products efficiently per recipe manual standards.
• Restock food line and cooler; make sure all products are adequately stocked.
• Clean tables, counters, floors, bathrooms, equipment/machines, kitchen and utensils; take out trash.
• Complete necessary cleaning checklists.
• Maintain a clean and sanitary environment.
• Maintain personal hygiene standards, including wearing a clean and complete uniform.

Job description

The Ontario Trillium Foundation is looking for dedicated team members in La Grange, Illinois, responsible for meeting customer needs and adhering to DIY Restaurant Group operational standards. Key duties involve providing excellent customer service through order accuracy, payment collection, and maintaining cleanliness and hygiene. Candidates should be enthusiastic and ready to engage with customers while being flexible in their responsibilities, including training new team members and ensuring compliance with all operational protocols.