Guest Experience Specialist

McDonald's; Bel Air (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Team-first culture

Education benefits (Archways)

Free high school diploma program

College tuition assistance

English language learning

Career advising and development

CTU partnership

Tuition assistance for family

Job summary

Dukart Management is hiring a Guest Experience Specialist to welcome guests, guide them through orders, and ensure meals are prepared and delivered accurately across our McDonald’s restaurants in Delaware and Maryland.

You’ll work in a fast-paced team, whether at the counter or drive-thru, with hands-on training and clear growth paths through Archways to Opportunity. Flexible schedules help balance life, school, or other work while earning reliable income.

Responsibilities

• Greet guests and assist with orders in a friendly, professional manner
• Assemble food and drinks accurately and quickly
• Keep service areas clean, stocked, and organized
• Coordinate with kitchen team to ensure hot, fresh orders
• Handle guest feedback and resolve issues professionally

Job description

Why You’ll Love Working Here:

We’re a locally owned McDonald’s organization that values respect, dependability, and teamwork. Our restaurants are places where you can learn new skills, feel supported, and be part of a team that cares about doing things the right way.

Here’s what we offer:

• Flexible, predictable schedules that fit around your life

• A team-first culture where your voice is heard and your ideas matter

• Recognition and celebration for great work and milestones

• Hands-on training and clear growth paths-we'll teach you everything you need to succeed

• Growth opportunities where you'll learn valuable skills in leadership, adaptability, communication, and business management-skills that can serve you wherever your career takes you

• Educational benefits through Archways to Opportunity, including:

• Free high school diploma program

• College tuition assistance

• English language learning

• Career advising and development resources

• Exclusive education partnership with Colorado Technical University (CTU)

• Employees and family members can earn associate, bachelor's, or master's degrees with reduced or fully covered tuition

• Flexible, online programs designed for working adults

• Locally owned and operated-your work directly supports our community

Here, your effort counts, your learning is valued, and your growth is supported - whether you stay a year or build your career with us.

What You’ll Do

As a Guest Experience Specialist, you're the first impression for every customer who walks through our doors or drives through our lane. You'll welcome guests, guide them through their order, and ensure every meal is prepared and delivered just right. Whether you're helping at the counter, working in the drive-thru, or resolving a concern, you'll play a key role in keeping our restaurants welcoming and efficient.

Your Day Might Include:

• Greeting guests and assisting them with their orders in a friendly, professional way

• Assembling food and beverage orders accurately and quickly

• Keeping service areas clean, stocked, and organized

• Working with kitchen team members to ensure hot, fresh, accurate orders

• Learning how to handle guest feedback and make it right when things go wrong

What You’ll Bring (and Learn):

You bring reliability, energy, and a desire to connect with people. If you're outgoing, enjoy talking to and helping others, and like learning about what makes great customer experiences happen, you'll help strengthen our team and contribute to the positive energy of the restaurant.

Practical Benefits of the Role:

• Build confidence and communication skills that carry into any career

• Enjoy flexible scheduling that fits around family, school, or other work

• Earn reliable, consistent income with opportunities for extra hours

• Learn to solve problems and handle real-life customer interactions with confidence

• Gain teamwork experience that’s valuable in any job or industry

About Us:

This position is with an independent franchisee of McDonald’s restaurants located in Delaware and Maryland. Dukart Management owns a license to use McDonald’s logos and food products in operating its restaurants, but it is a separate company and employer from McDonald’s USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald’s USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions.

Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald’s restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates.

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in contact with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.