Guest Experience Shift Leader - Flexible Hours

Chick-fil-A; Joliet (IL); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Hours

Closed Sundays

Birthdays off

Free Food

Health Insurance

Descripción de la vacante

Chick-fil-A Joliet seeks a Shift Leader to assist the management team with shift operations and guest satisfaction. You will supervise stations, ensure recipes and tickets are followed, and support opening or closing procedures to maintain service standards.

The role emphasizes accurate preparation, speed of service, cleanliness, proper cash handling, and adherence to policies. Growth opportunities and a positive team environment are highlighted.

Formación

• Minimum 16+ years old.
• Previous customer service experience preferred.
• Previous leadership experience is an asset.

Responsabilidades

• Ensure Team Members follow recipes and read tickets to prepare all orders.
• Ensure accuracy with weights and measurements for all recipe items.
• Maintain pace to meet the restaurant's speed of service guidelines.
• Keep workstations clean at all times.
• Ensure cashiers follow cash handling procedures at all times.
• Follow security and cash handling procedures and hold cashiers accountable.
• Monitor dining room, restrooms, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Address guest issues and consult management for complex issues.
• Communicate employee performance and policy violations to management.
• Strictly adhere to all company policies and procedures.

Conocimientos

Customer service

Leadership

Communication

Descripción del empleo

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.

Responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Ensures proper security, cash handling, and control procedures are followed, and holds cashiers accountable for adhering to these policies.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Birthdays - You will never have to work on your birthday! We guarantee that you will get that day off.
• Work Directly With Your Chick-fil-A Operator- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Advancement Program- Interested in more opportunities, growing your leadership skills, or having more ownership? We have made it very easy to do all of those by creating our own Growth Chart that is accessible to all who work at Chick-fil-A Joliet.
• It's a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Scholarships - In 2023 alone team members at Chick-fil-A Joliet earned over $36,000 in scholarships. We love helping people reach their dreams!
• Free Food - You will receive free food every time that you work regardless how short or long that your shift is.
• Health Insurance - Vision, Dental and Medical Insurance is available to all team members. All full time team members earn $300 per month towards any of the plans available through the restaurant's insurance options.
• 401k - You will earn 100% on 3-5% of your contributions. Available to all team members who are 21 and older, after one year of service.

Requirements

• Minimum 16+ years old
• Previous customer service experience preferred
• Previous leadership experience is an asset

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.