Guest Experience & Service Associate

Mississippi Department of Employment Security; Clarksdale (MS); On-site; USD 12,000 - 18,000; Full time

Job summary

Mississippi Department of Employment Security in Clarksdale is seeking a front-of-house team member to greet customers warmly, take and fill orders within the mandated service time, and upsell when directed. You will handle cash, verify the drawer, count back change, and ensure accurate monetary transactions while keeping the display area neat and rotated.

Qualifications include a high school diploma or GED, the ability to thrive in a fast-paced environment, basic computer skills, and reliable

Qualifications

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Skills

Interpersonal skills

Cash handling

Basic computer skills

Fast-paced environment

Customer service

Education

High school diploma or GED

Job description

Mississippi Department of Employment Security in Clarksdale is seeking a front-of-house team member to greet customers warmly, take and fill orders within the mandated service time, and upsell when directed. You will handle cash, verify the drawer, count back change, and ensure accurate monetary transactions while keeping the display area neat and rotated.

Qualifications include a high school diploma or GED, the ability to thrive in a fast-paced environment, basic computer skills, and reliable