Guest Experience Server & POS Expert

Hughes Cafe; City of Syracuse (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Wet Willie's in Syracuse, NY seeks a friendly server to take, prepare and deliver food and beverages, greet guests, and ensure guest satisfaction throughout the meal.

You will input orders into the POS, check accuracy with the kitchen, and comply with liquor laws while maintaining cleanliness and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• Able to communicate in English (verbal and written).
• Friendly, courteous and professional demeanor.

Responsibilities

• Provide service of food and beverages, take orders, and deliver items to guests.
• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests, explain specials and promotions for awareness.
• Enter orders into POS and inform kitchen of order details.
• Retrieve orders from kitchen, verify accuracy, and deliver to guests.
• Monitor guest satisfaction throughout the meal service.
• Adhere to state and restaurant liquor policies for serving alcohol.

Skills

English communication

Education

High school diploma

Job description

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items
• Checks station before, during and after shift for proper set-up and cleanliness
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests
• Ascertain guest satisfaction throughout the meal service
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests

Requirements

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Valid Food Worker Card required
• Prefer a minimum of one year of previous serving experience
• Ability to effectively communicate in English (verbal and written)
• Must have a courteous, friendly and professional demeanor
• Ability to stand, walk, and carry food trays for prolonged periods of time