Guest Experience Server - Food & Beverage

Golden Entertainment, Inc.; Laughlin (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Aquarius Gaming, LLC is hiring a Food Server to deliver an engaging tavern experience through menu knowledge, friendly interaction, and precise order handling. You will present menus, take orders, and use the POS system to process purchases while delivering excellent guest service and maintaining a clean, safe environment.

The role emphasizes knowledge of beverages, upselling suggestions, and teamwork in a fast-paced, hospitality-driven setting.

Qualifications

• 6 months of experience in a full-service dining venue.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Proven experience delivering high-touch guest service in a fun, high-energy environment.
• Ability to multitask and maintain composure in a high-volume setting.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Enthusiastically demonstrate knowledge of beer, spirits, and wines.
• Present menus, utilize suggestive selling techniques, and answer guest questions regarding food and beverage options.
• Accurately take beverage and food orders and input into POS system using Universal Seating guidelines.
• Handle payment transactions and ensure correct change or receipt is provided; obtain required guest signatures.
• Resolve guest complaints promptly and report concerns to management.
• Assist team members with food running, side work, and drink service when needed.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Respond to guest inquiries about hotel services and local attractions.
• Ensure all food is served in accordance with health, safety, and sanitation regulations.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

English communication

Teamwork

Cash handling

POS familiarity

Education

High School Diploma or equivalent preferred

Tools

POS system

Job description

Aquarius Gaming, LLC is hiring a Food Server to deliver an engaging tavern experience through menu knowledge, friendly interaction, and precise order handling. You will present menus, take orders, and use the POS system to process purchases while delivering excellent guest service and maintaining a clean, safe environment.

The role emphasizes knowledge of beverages, upselling suggestions, and teamwork in a fast-paced, hospitality-driven setting.