Guest Experience Server

Brown Iron Brewhouse; Royal Oak (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

Wet Willie's in Royal Oak, Michigan is seeking servers to provide excellent food and beverage service. You will greet guests, take orders, deliver food, and ensure customer satisfaction while adhering to all regulations.

The ideal candidate is at least 18 years old, has a valid Food Worker Card, and preferably has one year of serving experience. A friendly demeanor and effective communication skills are essential for this role.

Qualifications

• Must be 18 years of age or older.
• Valid Food Worker Card required.
• Prefer a minimum of one year of previous serving experience.

Responsibilities

• Service food and beverage, including order-taking, delivery, and clearing.
• Check station for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner.
• Take and input orders into the POS system.
• Retrieve and deliver orders to guests.
• Ensure guest satisfaction throughout the meal.

Skills

Effective communication in English

Customer service skills

Cleanliness and organization

Education

High School graduate or equivalent

Job description

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items
• Checks station before, during and after shift for proper set-up and cleanliness
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests
• Ascertain guest satisfaction throughout the meal service
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests

Requirements

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Valid Food Worker Card required
• Prefer a minimum of one year of previous serving experience
• Ability to effectively communicate in English (verbal and written)
• Must have a courteous, friendly and professional demeanor
• Ability to stand, walk, and carry food trays for prolonged periods of time