Guest Experience Server

Graziano's Group; Miami, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Graziano's Group in Miami, FL is seeking a server to provide guests with food and beverages in a friendly, attentive manner. You will take orders, present menus, and help guests navigate the menu while ensuring a positive dining experience.

Responsibilities include delivering orders, processing payments, checking IDs for alcohol, maintaining table cleanliness, stocking service areas, and assisting with wine service. Excellent interpersonal skills and ability to operate POS are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.

Responsibilities

• Check with customers to ensure they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons' food orders; enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, tidying up server station or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses and pour the wines for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort customers to their tables when hostess not available.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Customer service

Order accuracy

POS systems

Education

Restaurant training course

Tools

Point-of-Sale (POS) systems

Job description

Graziano's Group in Miami, FL is seeking a server to provide guests with food and beverages in a friendly, attentive manner. You will take orders, present menus, and help guests navigate the menu while ensuring a positive dining experience.

Responsibilities include delivering orders, processing payments, checking IDs for alcohol, maintaining table cleanliness, stocking service areas, and assisting with wine service. Excellent interpersonal skills and ability to operate POS are essential.