Guest Experience Server

Warrendale, PA; Gibsonia (Allegheny County); On-site; USD 24,000 - 42,000; Full time

Job summary

Wet Willie's in Gibsonia, PA is recruiting a server to provide friendly service, take and relay orders, and ensure accurate delivery of food and beverages. You will greet guests, explain daily specials, and contribute to a smooth dining experience.

Responsibilities include handling POS transactions, delivering orders, and maintaining station cleanliness while complying with liquor policies and health regulations. A friendly, professional demeanor is essential.

Qualifications

• High school diploma preferred.
• Must be 18 years or older.
• Valid Food Worker Card required.
• Prefer at least 1 year of serving experience.
• Ability to communicate in English (verbal and written).
• Courteous, friendly and professional demeanor.
• Ability to stand, walk, and carry food trays for long periods.

Responsibilities

• Serve food and/or beverages, take orders, deliver and clear items.
• Check station for setup and cleanliness before, during, and after shifts.
• Greet guests and explain specials/promotions for awareness.
• Take orders and input into POS to inform kitchen.
• Retrieve orders from kitchen, verify accuracy, and deliver to guests.
• Monitor guest satisfaction throughout the meal service.
• Abide by state/federal regulations and liquor policies for serving alcohol to minors or intoxicated guests.

Skills

Communication skills

Customer service

English proficiency

Professional demeanor

Stamina/Endurance

Education

High school diploma

Job description

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items
• Checks station before, during and after shift for proper set-up and cleanliness
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests
• Ascertain guest satisfaction throughout the meal service
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests

Requirements

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Valid Food Worker Card required
• Prefer a minimum of one year of previous serving experience
• Ability to effectively communicate in English (verbal and written)
• Must have a courteous, friendly and professional demeanor
• Ability to stand, walk, and carry food trays for prolonged periods of time