Guest Experience Server

OCI Hospitality; Bristol, Northern (VA, KY); Híbrido; USD 26.000 - 42.000; Jornada completa

Descripción de la vacante

OCI Hospitality in Bristol, VA is seeking a hospitality team member to provide exceptional guest service, present menus, and inform guests about specials and promotions. The role includes verifying alcohol age, maintaining up-to-date menu knowledge, and coordinating with kitchen staff to ensure accurate order delivery.

The position emphasizes professional conduct, the ability to handle stressful situations, and collaboration with other departments to uphold safety and cleanliness across the

Formación

• Strong communication and interpersonal skills required.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsabilidades

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Presents appropriate menus and informs guests of current specials and promotions.
• Verifies age requirements for purchase of alcohol as needed.
• Maintains updated knowledge related to current menu options, preparation methods and techniques, and ingredients.
• Communicates orders to the kitchen promptly and with accuracy.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Collects used dishes and glasses from tables and other public areas.
• Delivers room service orders as needed.
• Assists in monitoring and upholding policies and procedures for safety of guests and team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Assists in maintaining cleanliness and appropriate inventories throughout the department.
• Performs additional responsibilities as assigned by leadership.

Conocimientos

Strong communication & interpersonal

Poise under stress

Professional conduct

Descripción del empleo

OCI Hospitality in Bristol, VA is seeking a hospitality team member to provide exceptional guest service, present menus, and inform guests about specials and promotions. The role includes verifying alcohol age, maintaining up-to-date menu knowledge, and coordinating with kitchen staff to ensure accurate order delivery.

The position emphasizes professional conduct, the ability to handle stressful situations, and collaboration with other departments to uphold safety and cleanliness across the