Guest Experience & Seating Specialist

Ruby Tuesday; Charles Town (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Ruby Tuesday in Charles Town, WV is seeking a Server Assistant to welcome guests and seat them using the Table Management System, while assisting the service team to ensure every guest leaves happy.

The role emphasizes friendly guest interaction, accurate order handling, and maintaining a clean, efficient work area. Join a team-focused restaurant that values service, safety, and guest satisfaction.

Qualifications

• Must be at least 16 years of age.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

Responsibilities

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; notify guests if there is a wait.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Address guest concerns and informs Manager.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible.
• Set-up, maintain and operate the server assistant stand and front lobby area, ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned

Skills

Friendly guest service

Teamwork

Communication

Attention to detail

Time management

Job description

Ruby Tuesday in Charles Town, WV is seeking a Server Assistant to welcome guests and seat them using the Table Management System, while assisting the service team to ensure every guest leaves happy.

The role emphasizes friendly guest interaction, accurate order handling, and maintaining a clean, efficient work area. Join a team-focused restaurant that values service, safety, and guest satisfaction.