Guest Experience Runner

Elephante; Dallas (TX); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Elephante in Dallas, TX is seeking a friendly food runner to deliver all food items, describe them to guests, and act as a liaison between servers, bartenders, and chefs to ensure gracious hospitality. You will maintain professional appearance, anticipate guest needs, provide exceptional service, and support front-of-house and heart-of-house teams in a fast-paced, high-volume environment.

Candidates should have prior hospitality or food-running experience, be able to stand, lift up to 50 lbs,

Qualifications

• Hospitality experience required.
• Previous food running experience preferred.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs.
• Must be a team player with flexible availability.

Responsibilities

• Deliver and describe all food items to guests promptly.
• Maintain station cleanliness and assist with bussing.
• Coordinate with servers, bartenders, and chefs to ensure smooth service.
• Participate in pre-service meetings and training sessions.
• Follow health and sanitation standards.

Skills

Hospitality experience

Food running

Long hours standing

Lifting up to 50lbs

Team player

Adaptability

Job description

Description

Job Summary

Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Participates in table maintenance and bussing of excess tableware.
• Maintain general cleanliness of stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food menus and the company.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.
• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:
• Stocks station with prescribed items and supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Requirements

Education, Experience and Skill Requirements

• Company in-venue runner training, Food Handling Certificate.
• Previous hospitality experience.
• Previous food running experience.
• Previous experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.