Guest Experience Representative

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 26,000 - 29,000; Full time

Job summary

Treasure Island Resort & Casino is hiring for a guest services role in Welch Township, MN. The position pays $19.00 per hour with a $2.00 per hour shift differential on swing and grave shifts.

You will welcome guests, manage player information in the casino system, and issue Island Passport club cards. Responsibilities include informing guests about Island Passport membership and property amenities, redeeming cash and comps, and meeting management goals.

Qualifications

• Required Knowledge: High School Diploma/GED or equivalent experience.
• Preferred Knowledge: 1-year hospitality or guest service experience, preferably in casinos.

Responsibilities

• Welcome guests, answer questions and provide information and support to guests

Skills

Detail oriented

Highly organized

Verbal communication

Guest service

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Windows

Job description

Pay Rate: $19.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome guests, answer questions and provide information and support to guests
• Input, update and maintain accurate player information in the casino management system
• Issue Island Passport club cards for club members
• Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
• Redeem cash, prizes and comps for guests following department guidelines
• Meet goals as established by management
• Maintain a working knowledge of promotional systems
• Performance point and promotion adjustments following department guidelines

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience

Preferred Knowledge and Certification:

• 1-year hospitality or guest service experience, preferably in casinos

Required Skills:

• Accurate and detail oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication and problem solving skills
• Proven high guest service skills
• Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Required Abilities:

• Ability to work in a fast paced environment
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to speak in a clear, concise and pleasant voice
• Ability to retain large amounts of information regarding the property and its amenities
• Ability to read and write English

PHYSICAL DEMANDS

• Must be able to walk, stand and/or sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend, kneel, stoop and twist
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact