Guest Experience Representative

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading entertainment company is hiring Guest Experience Representatives to provide exceptional service at world-renowned venues. Ideal candidates will excel in hospitality and communication, ensuring memorable visitor experiences during events. This part-time role offers flexibility and necessitates working in dynamic, outdoor environments.

Benefits

Upskilling resources for career growth

Flexible scheduling

Qualifications

• Must be able to pass alcohol management program certification.
• Comfortable working large crowds in sensitive environments.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Greets guests and assists with navigating the venue.
• Handles guest issues and escalates when necessary.
• Aids guests with disabilities and assists with event setup.

Skills

Excellent hospitality

Interpersonal skills

Communication skills

Education

Customer Service or Hospitality experience

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Guest Experience Representative (GER) provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

What will you do?

• Greets and welcomes guests to the venue, scans ticket and assists guests with navigating the venue efficiently and professionally.
• G reets and validates guest entry into premium areas and works closely with VIP Services
• Aids guests with disabilities by providing wheelchair escorts and partnering with the Accessibility Services group as necessary.
• Informatively answers guest questions about event details and venue amenities.
• C ommunicates and escalates all guest issues to the supervisor . Communicates any Lost and Found items, security concerns, or safety issues to a supervisor.
• Assists internal departments with any necessary event set-up and processes .
• P erforms other duties as assigned.

What do you need to succeed?

• Excellent hospitality, interpersonal and communication skills.
• Comfortable handling customer situations in a highly sensitive , heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.
• Customer Service or Hospitality experience or strongly preferred
• Must be able to pass and maintain certification in a comprehensive alcohol management program .
• This position is part time and is scheduled based on events.
• Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.

SPECIAL REQUIREMENTS OF THE JOB:

• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.
• Must be comfortable with heights.
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods of time and move about the venue throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

#LI-ONSITE

Hourly Pay Range

$19.68 — $19.68 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about us? * Select...

Are you at least 18 years old? * Select...

Are you legally authorized to work in the United States and accept this employment if the Company offers it? (If you are hired, you must provide evidence of such authorization in accordance with the Immigration and Control Act of 1986.) * Select...

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? * Select...

Have you ever been previously employed with the organization? (including, but not limited to Radio City Music Hall, Beacon Theatre, Chicago Theatre, NY Knicks, NY Rangers, Sphere Entertainment, or Sphere Studios) * Select...

Are you currently active-duty military or a military veteran? * Select...

LinkedIn Profile

Website or Portfolio (if applicable)

Job Applicant Privacy Policy * Select...

By clicking on the Submit Application button below, you understand that your data will be processed in accordance with the Job Applicant Privacy Policy .

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.