Guest Experience & Recreation Specialist

Wilderness Presidential Resort; Virginia (MN); On-site; USD 24,000 - 32,000; Full time

Job summary

Wilderness Presidential Resort in Spotsylvania, VA is seeking energetic recreation staff to assist in daily activities, events and youth programs. You will interact with guests, sign participants up for classes, and help with equipment rentals while maintaining safety and a friendly atmosphere.

This role emphasizes strong communication, punctuality, and the ability to handle money and emergencies. Training will be provided and teamwork is essential to deliver a memorable guest experience at the

Qualifications

• Must be at least 16 years of age.
• Friendly, outgoing, reliable and punctual.
• Professional appearance and attitude at all times.
• Knowledge of basic math; ability to handle money with accuracy.
• Requires good communications skills; capacity to understand/follow oral and written orders.
• Strong problem-solving skills.
• Self-motivated with the ability to work with or without supervision.
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights.
• Ability to react calmly and effectively in emergency situations.

Responsibilities

• Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director
• Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods
• Assist guests in signing up for classes
• Assist guests in rental of equipment at location scheduled
• Ensure guests are properly fill out liability forms needed to participate in activities
• Ability to enforce safety rules for facilities and activities
• Interact in a professional and courteous manner while supervising youth and adults participating in activities
• Receiving and resolving guest complaints
• Handling patronage statistics
• Handling money and making correct change for rentals
• Handle minor maintenance issues as they arise at the facility
• Assist in maintaining cleanliness of the resort amenities and facilities as needed
• Performs other duties as requested

Skills

Customer service

Reliability

Punctuality

Professional appearance

Money handling

Communication skills

Problem solving

Self-motivation

Flexibility

Emergency response

Teamwork

Job description

Wilderness Presidential Resort in Spotsylvania, VA is seeking energetic recreation staff to assist in daily activities, events and youth programs. You will interact with guests, sign participants up for classes, and help with equipment rentals while maintaining safety and a friendly atmosphere.

This role emphasizes strong communication, punctuality, and the ability to handle money and emergencies. Training will be provided and teamwork is essential to deliver a memorable guest experience at the