Guest Experience Presenter & Tour Guide

Mississippi Aquarium; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Mississippi Aquarium in Gulfport is seeking a Part-Time Guest Experience Specialist to educate guests about exhibits and conservation topics. The role involves public speaking for tours, sleepovers, and presentations, while delivering exceptional customer service to diverse visitors.

The position engages daily with guests of all ages, will work with the Guest Experience and Education Team, and requires availability on weekends and evenings as needed.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-service role.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Able to work in adverse weather and stand in one area for long periods.
• Strong public speaking skills and comfort addressing the public.
• Comfortable in large crowds with diverse backgrounds and ages.

Responsibilities

• Educate guests about static and live exhibits and conservation messaging.
• Use public speaking to conduct tours, sleepovers, and presentations.
• Provide exceptional customer service and positive interactions.
• Assist guests with questions and wayfinding around the aquarium.
• Support flow of foot traffic and monitor safety.
• Conduct presentations, tours, and support daily operations.
• Assist with events and other programs as needed.
• Represent the aquarium with a service-oriented attitude.
• Open/close exhibits and monitor displays.
• Attend meetings and trainings.
• Work weekends, evenings, holidays, and overnights when necessary.

Skills

Public speaking

Customer service

Teamwork

Independent work

Adaptability

Communication

Education

High school diploma or GED

Job description

Mississippi Aquarium in Gulfport is seeking a Part-Time Guest Experience Specialist to educate guests about exhibits and conservation topics. The role involves public speaking for tours, sleepovers, and presentations, while delivering exceptional customer service to diverse visitors.

The position engages daily with guests of all ages, will work with the Guest Experience and Education Team, and requires availability on weekends and evenings as needed.