Guest Experience Planner

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision coverage

24/7 Teledoc

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Cadillac Hotel & Beach Club, part of Davidson Hospitality Group, seeks a Guest Experience Planner in Miami Beach to expertly handle diverse guest needs and arrange transportation, reservations, and activities. The role relies on local merchant contacts and a deep knowledge of nearby attractions and services.

The ideal candidate communicates effectively with guests and staff, has 1–2 years in customer service, and understands English well.

Qualifications

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Handle a variety of guest needs and make arrangements for transportation, reservations and activities.
• Provide directions to meetings and events within the hotel and explain hotel facilities.
• Assist guests with requests for health and beauty services, childcare, shopping, florists and other services as needed.

Skills

Customer service

Public communication

Local area knowledge

Clear English

Typing speed 35 wpm

Education

Food/Beverage Service Worker Permit

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy.With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

The Guest Experience Planner is expert in handling variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Qualifications

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

Equal Opportunity

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.