Guest Experience & Park Operations Assistant

Jimmy Jazz; Rockford (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plans: IMRF

Life Insurance

Job summary

Rockford Park District is seeking a Customer Experience Operations Assistant to provide on-site, seasonal customer service at Lockwood Park. You will greet visitors, process program registrations, handle transactions, and support daily office operations under supervision.

This role requires strong communication, cash handling, and multitasking abilities, with flexible seasonal hours including mornings, evenings, weekends, and holidays.

Qualifications

• Demonstrates strong verbal and written communication skills.
• Familiarity with RecTrac or willingness to learn cash handling software.
• Excellent organization and attention to detail.
• Ability to work flexible seasonal hours, including mornings, evenings, weekends, and holidays.
• Bilingual skills are preferred.

Responsibilities

• Greet visitors and assist with program registrations and transactions.
• Answer questions about programs and facility guidelines.
• Monitor emails and voicemails and provide timely follow-up.
• Provide cashiering and office support for events and daily operations.
• Maintain a clean, welcoming office and public service areas.

Skills

Communication skills

RecTrac familiarity

Organizational skills

Cash handling procedures

Multitasking

Relationship building

Math skills

Flexible seasonal hours

Bilingual preferred

Tools

RecTrac

Job description

Rockford Park District is seeking a Customer Experience Operations Assistant to provide on-site, seasonal customer service at Lockwood Park. You will greet visitors, process program registrations, handle transactions, and support daily office operations under supervision.

This role requires strong communication, cash handling, and multitasking abilities, with flexible seasonal hours including mornings, evenings, weekends, and holidays.