Guest Experience Operations Lead

Monterey Bay Aquarium; Monterey (CA); On-site; USD 70,000 - 76,000; Full time

Job summary

Monterey Bay Aquarium seeks a Supervisor to oversee daily Guest Experience operations, coordinating staff across the aquarium and optimizing guest interactions. You will coach Environmental Services staff, perform opening/closing procedures, and support admissions and related teams.

Requirements include a hospitality-related degree and strong communication, with ability to work weekdays, weekends, and holidays.

Qualifications

• Bachelor's degree in hospitality or related field.
• Strong time management and communication skills.
• Experience with diverse guests and staff.
• Ability to work weekdays, weekends, and holidays.

Responsibilities

• Oversee daily Guest Experience operations and staffing.
• Coordinate cross-functional logistics with divisions and vendors.
• Deliver staff training and bi-weekly performance discussions.
• Handle guest service recovery and escalations.
• Ensure safety and maintenance of cleaning equipment and processes.

Skills

Communication

Leadership

Teamwork

Interpersonal

Customer Service

Multitasking

Bilingual

Education

Bachelor's degree in hospitality or related field

Tools

MS Office Suite

Operations software

Job description

Monterey Bay Aquarium seeks a Supervisor to oversee daily Guest Experience operations, coordinating staff across the aquarium and optimizing guest interactions. You will coach Environmental Services staff, perform opening/closing procedures, and support admissions and related teams.

Requirements include a hospitality-related degree and strong communication, with ability to work weekdays, weekends, and holidays.